Customer Engagement Specialist - Mercedes Benz

-Greet and welcome customers and guests

-Attend to customers’ needs

-Assign customers to Sales Executives / Customer Service Consultants on duty

-Handle first level customer queries/complaints

-Answer incoming & redirect calls, and take & forward messages

-Conduct post-delivery CSI/CLI surveys

-Conduct service reminder or any Sales/After Sales customer related calls

-Contribute and participate in company / MBM related / organised events and roadshows

-Manage the general administration tasks which includes incoming mail & packages, maintain proper records/logs of walk-ins, demos, generate reports and any tasks assigned from time to time