Customer Experience Specialist - English (Kuala Lumpur)

"Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
Professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Perform office-based administrative duties whenever required.
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc."

"Willing to work in shift rotations to ensure we have 24/7 service levels.
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Analytical thinking and high problem-solving skills.
Stress tolerance and able to work under pressured environment.
Able to work on public holidays and weekends. – There’s compensation provided in case of public holiday.
Required to have own transportation arrangement"