Customer Management

We are looking for a highly organized and proactive Customer Management to join our team. In this role, you will be the bridge between our customers, internal operations, and regulatory compliance. You will manage end-to-end customer onboarding, resolve inquiries, handle statutory requirements (LHDN and KPKT), and ensure smooth office operations.

If you are a detail-oriented professional who thrives in a structured, fast-paced environment and possesses strong communication skills, we want to hear from you!

Duties and Responsibilities including following:

Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
Taking ownership of customer’s issues and following problems through to resolution
Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress
Monthly update customer’s Lampiran A and print out the official receipt for filing.
Keep accurate records and document customer details according to company’s policies
Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities
Ensuring all office maintenance duty is completed (ex: air-con maintenance, tracking of stationary supplies etc.), working closely with Admin Department.
Requirements:

1. Must possess at least Pass in SPM qualification
2. Required language(s) – Bahasa Malaysia, English and other dialect are preferred
3. Proven customer support experience
4. Strong conflict management skills and active listening
5. Familiar with CRM systems and practices
6. Customer orientation and ability to adapt/respond to different characters
7. Ability to multi-task, prioritize and manage time effectively
8. Good communication skills
9. Fast learner
Work Location: In person