Customer Service

ALLU, the leading buying institution of Preloved Luxury Goods from Japan is expanding its business in Malaysia, looking for Call Center candidates with below requirements:

Role Description:
This is a full-time hybrid Call Center role at ALLU Malaysia located in Kuala Lumpur. The role involves handling customer support, communication with clients, providing customer service, and managing contact center activities.

Responsibilities:
Respond promptly to all incoming inquiries through social media (Instagram and Facebook), instant messenger (WhatsApp, Zalo), Email, phone calls, website, and other forms of incoming inquiries.
Respond and clarify customer comments in public domain.
Do the classification for transactional and non-transactional inquiry.
Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions.
Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries.
Maintain and update daily report.
Actively reach customer to inform any running CRM program.

Qualifications:
Bachelor degree from reputable university.
Excellent personality with good communication & coordination skills.
Good customer handling and maintain customer engagement through CRM program.
Minimum of 1 year working experience in the same field.
Able to work with word processing and spreadsheet software.
Proficiency in English is a must for work coordination with overseas team members.
Full time working in office from Monday to Friday and able to do shift on weekend/public holiday.