Customer Service - Airlines (Mandarin Speaker)

Requirements

Must be able to converse fluently using Mandarin and English
Must be able to read and write Traditional Mandarin word
24/7 shift system (5 days a week, 9 hours a day)
Education: SPM, UEC, O-level or; and above
Candidates without customer service experience are welcome to apply
Fresh graduates are also encouraged to apply
Professional training will be provided upon joining (Product Knowledge & Soft Skill)
Responsibilities

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Benefits

KPI incentives
Transportation allowance
18 days AL
EPF, SOCSO
Health and life insurance
Medical Claims
Dental Claims
Walking distance to the office – Shelter nearby LRT / KTM Station
Additional Benefits

Training Provided
Allowance Provided
5 Working Days