Customer Service (B2B support)

🎯 Key Responsibilities:
-Handle end-to-end B2B customer inquiries via calls, chats, and emails, ensuring timely resolution and ownership of issues.
-Provide support for quotes, order tracking, invoicing, returns, discrepancies, and customer credit matters.
-Demonstrate strong customer service skills, problem-solving, and operational discipline, with the ability to navigate multiple systems independently.
-Maintain clear, professional communication and coordinate with stakeholders to ensure follow-through and issue resolution.
-Identify process improvement opportunities, maintain accurate records, and perform semi-routine tasks with minimal supervision while prioritizing multiple responsibilities.

📝 Requirements
-Education: Diploma & Degree or equivalent
-Minimum 5 years of relevant customer service experience in structured environments (B2B support, shared services, complex CS operations).
-Experience supporting global or strategic accounts, with the ability to manage stakeholders across regions and time zones.
-Proven ability to handle complex customer situations and escalations with maturity and sound judgement.
-Ability to manage end-to-end customer queries with full ownership and accountability.
-Demonstrates initiative under pressure, including prioritization, urgent follow-ups, and managing conflicting tasks.