Customer Service Consultant

Responsibilities
-Handle customer inquiries through phone, WhatsApp, email, and social media regarding product details, pricing, installation, and maintenance.
-Coordinate filter replacements, maintenance schedules, and warranty claim efficiently.
-Manage and resolve product or service-related complaints with professionalism, ensuring timely follow-up and customer satisfaction.
-Work closely with the sales and technician teams to schedule installations, servicing, and on-site inspections.
-Update and maintain customer data, warranty information, and service history in the system accurately.
-Stay updated with the company’s latest water filtration products, filter types, and technical features to provide accurate information to customers.
-Engage customers with reminders for filter replacement, service renewals, or promotional offers to build long-term relationships.
-Undertake other ad hoc job duties assigned by superior from time to time.

Requirements:
-Candidate must possess at least a professional certificate, Diploma, Advance/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field.
-At least 2 year (s) of related working experience.
-Excellent communication skills (verbal and written) in English, Malay, and/or Mandarin
-Candidates fluent in Mandarin preferred as role requires candidates to deal with Mandarin speaking clients.
-Strong problem-solving and customer-handling abilities.
-Good teamwork with sales, technician and admin teams.
-Computer literate.
-Knowledge in SAP software will be an added advantage.
-Organized, responsible, and able to multitask
-Pleasant personality, proactive, self-motivated and loves working with people.
-Fresh graduates are welcome to apply.
-Full-Time positions available.