Customer Service Cum Sales - Seri Kembangan

Requirements
-Minimum education: Diploma and above
-Fresh graduates are encouraged to apply.
-Required skills: Digital Marketing, Social Media Management, SEO, Email Marketing, Communication Skills, Sales
-Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
-Knowledge in handling basic computer (Microsoft Excel/Word etc).
-Knowledge in design posting for ads is an added advantage.
-Good communication and interpersonal skills.
-Ability to multi-task, priorities and manage time effectively
-Social media savvy

Responsibilities
-Able to handle Online Platform Enquire : Website, Tiktok, Facebook, Shopee & etc.
-Able to handle NEW Enquiries & Closed Sales.
-Able to accept every month given sales target.
-To provide fast and timely solutions to all customer related problems.
-To ensure customer satisfaction by providing excellent Customer Services.
-To be constantly guided by company's service standards.
-Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies