Customer Service cum Sales

Respond promptly and professionally to customer inquiries and requests via phone, email, and chat
• Provide detailed product and service information to customers
• Handle customer complaints and concerns with empathy and find solutions to their satisfaction
• Engage with customers to identify their needs and upsell or cross-sell products and services
• Maintain accurate customer records and documentation
• Collaborate with the sales team to support lead generation and conversion activities
• Contribute to the continuous improvement of customer service processes and procedures