Customer Service Executive

Job Responsibilities:

Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore

Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered

To collect and record all relevant information accurately

To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required

To ensure merchants are kept informed of the progress of their enquiries/complaints

To prepare reports for tracking and records purpose

To achieve individual performance expectations and development

To perform any ad-hoc tasks assigned

Job Requirements:

Minimum 1 year experience in Customer Service preferred

Candidates who are fluent in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-speaking clients.

Experience in fintech or banking industries would be an advantage

Others:

Basic salary of MYR3000-4000 + Attractive monthly KPI incentives up to MYR1000!

Rotational 24/7 shift work (Morning Shift EXTRA MYR 100 per day / Overnight Shift EXTRA MYR 150 per day)

Training will be provided

Annual leave + Birthday leave + Medical leave provided

Group Medical Insurance entitlement upon confirmation

----------------------------------------------------

工作職責:

為區域商戶提供全面的客戶服務支持，包括香港和新加坡市場

通過電話和即時消息及時有效地解決商戶諮詢，確保一流的客戶服務體驗

準確記錄所有查詢

遵循公司SOP服務商戶需求

實現個人績效期望和發展

工作要求:

至少1年客戶服務經驗者優先

所需語言：廣東話、英語、普通話 - 能說、讀和打字 - 因為職位要求候選人服務於香港和新加坡市場

能熟練使用電腦軟件，如接線系統、CRM 系統、google sheet

能即刻上班者優先

有管理經驗者優先

員工福利：

底薪 MYR3000-4000 起 (視乎經驗) + 每月KPI獎勵高達 MYR1000!

5個工作日制, 輪班

提供在職培訓

提供年假+生日假+病假

確認後可購買團體醫療保險

定期團體活動

晉升機會、到訪香港或新加坡參與公司聚會之機會