Customer Service Executive

About Us

StemLife Berhad is a leading provider of umbilical cord blood storage solutions and diagnostic services. We believe in the transformative power of stem cell technology. Our mission is to educate and empower parents about the importance of cord blood banking, ensuring a brighter future for families.

Job Description
- Plan and provide excellent customer experience for all interactions.
- To maintain customer service excellence activities / programs.
- Knowing our products to provide support to enquiries on promotions, products and services through various channels.
- Assist to raise engagement levels between StemLife and customers through active promotions or calls.
- Attend to client's enquiry, feedback, complaints and etc. Identify and assess customers' needs to achieve satisfaction
- Responding promptly to resolve customer complaint / feedback and all difficult customer enquiries resulting in an increase in customer satisfaction and promotes customer retention.

Requirements
- Diploma or bachelor's degree in Mass Communication, Business Administration or a related field. Preferable graduate in Bioscience or Biotechnology will be added advantage.
- Fresh graduates are encouraged to apply.
- 1-2 years of experience in customer service will be an advantage.
- Must be able to work independently and communicate effectively.
- Those who are familiar with Microsoft Office and Dynamics 365 applications will be an advantage.
- Fluent in English, Bahasa Melayu. (Mandarin speaking is an advantage).

Perks and benefits
- Wellness Benefit - You'll have the opportunity to claim a fixed amount for various wellness benefits such as dental and optical coverage, gym, medical screenings, and more.
- Food & Beverage - We provide an abundance of beverages and an extensive selection of snacks, ensuring our team remains energized and focused throughout the day.
- Medical Plan - At StemLife, our employees are our top priority. That's why we provide comprehensive medical insurance coverage to ensure their well-being.
- Birthday Benefit - Employees can take advantage of birthday leave to make their special day even more enjoyable.
- Wellness Club - Our Wellness Club is comprised of colleagues from various departments, all dedicated to organizing diverse engagement activities to foster stronger bonds.
- Umbilical Cord Blood Banking Programme - Our colleagues have the opportunity to benefit from our complimentary Umbilical Cord Blood and Cord Lining Banking Programme.
- Important Life Event Welfare - We prioritize supporting you through all of life's significant moments, whether they be joyful or challenging.
- Long Service Award - We honor the dedication and contributions of our long-serving colleagues by presenting them with a prestigious Long Service Award.