Customer Service Executive - Balakong

Full job description
Handle customer inquiries and after-sales issues from e-commerce platforms (TikTok Shop, Shopee, Lazada, etc.)
- Respond to customer messages, complaints, returns, and refund requests
- Monitor logistics and delivery progress to prevent late shipments
- Coordinate with warehouse and logistics teams to resolve delivery issues
- Follow up on damaged items, missing parcels, or delayed orders
- Maintain good customer satisfaction and response time
- Monitor and manage platform reviews and ratings
- Identify recurring issues and suggest process improvements
- Support operations team in ensuring smooth order fulfillment

Requirements
-Diploma or Bachelor’s degree in Business, E-commerce, or related fields
-Experience in customer service or e-commerce operations is preferred
-Familiar with TikTok Shop / Shopee / Lazada is an advantage
-Strong communication and problem-solving skills
-Able to handle customer complaints professionally
-Detail-oriented and responsible