Customer Service Executive

Job Description
-Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
-Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
-Document and reports on work completed to ensure compliance with Company and Customer Procedures.
-Escalate issues in line with company processes to ensure customer demands are met.
-Evaluate escalations and action appropriately to ensure customer demands are met.
-Provide customer service to internal and external customers to ensure consistent experience.
-Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
-Identify own development needs in line with business objectives.
-Acts as a role model for colleagues with regards to technical and behavioral competencies.
-Act in accordance with Computacenter Information Security Policies and report any.
-Ensure Department/Contract meets SLA performance targets.
-Maintain and improve customer satisfaction levels.
-Understand and adhere to policies and procedures.
-Demonstrates relevant Winning Together values.
-Keep skills up to date with IT industry standards as appropriate to the role/Contract.
-Attain and maintain accreditations as appropriate to the role/Contract.

Skills, Experience & Behavior
• Works under supervision. Uses minor discretion.
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment is an ADVANTAGE.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work
• Must willing to work at Bangsar South (Onsite) and also rotational shift schedule
• Fresh Graduate is encouraged to apply.