Customer Service Executive (KL/Penang)

About the role

Wealth Mastery Academy Sdn Bhd. is seeking a motivated and customer-focused Customer Service Executive to join our dynamic team in Kuala Lumpur. In this full-time position, you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

Respond to customer inquiries and complaints via phone, email, and chat in a professional and timely manner

Provide accurate information and guidance to customers on our products and services

Support customer service operations during events and training programs

Maintain detailed records of customer interactions and follow up on open issues

Contribute to the continuous improvement of our customer service processes and procedures

Assist with other customer service-related tasks as required

What we're looking for

At least 1-2 years of experience in a customer service or call centre role

Excellent communication and interpersonal skills, both verbal and written

Strong problem-solving and decision-making abilities

Proficiency in using customer relationship management (CRM) systems and MS Office applications

Ability to work in a fast-paced environment and manage multiple tasks effectively

A team player with a positive attitude and a strong desire to deliver exceptional customer service

Fluent in Mandarin & English (to support Mandarin-speaking clients)

What we offer

At Wealth Mastery Academy Sdn Bhd., we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:

Competitive salary and performance-based bonuses

Opportunities for career advancement and professional development

5 days work week

A vibrant and collaborative company culture