Customer Service Executive (Mandarin Speaker)

Requirements

Candidates must possess at SPM/ Diploma / Degree
No working experience required
Required Language(s): Bahasa Malaysia, English & Mandarin
Fresh graduates are encouraged to apply
Meticulous and attention to details with good interpersonal and pleasant personality.
Proficient in Microsoft Office
Possess communication skills to interact with people all levels.
5 working days per week.
Shift system, Working including weekends and public holidays
Overtime, Weekend and Public Holiday work is acceptable
Kindly submit resume attached with photo
Responsibilities

Provide excellent online and offline customer service, answering inquiries, resolving issues, after-sales service, and maintaining positive customer relationships
Handle customer complaints or concerns efficiently and professionally.
Actively follow up on customer issues and effectively handle handovers when colleagues are on vacation.
Maintain good communication and cooperation with relevant departments.
Responsible for regular output of improvement and optimization suggestions from customer management and user experience perspectives.
Achievement of monthly KPI index.
Reception of walk in Customer
Assist in the execution of all company activities.
Perform other related duties as assigned by management from time to time, demonstrating adaptability.
High commissions.
Benefits

EPF/SOCSO provided
Attractive Salary & Bonus
Annual Company Trip
Annual Leave Encashment
Medical Claim
Low Employee Turnover
Recognize all Public Holidays in Selangor state
Training Opportunity
Career Advancement Opportunity
Employee Engagement Activities & Festival Celebration
Departmental Lunch on Monthly Basis
Good Working Environment