Customer Service Executive (Mandarin Speaker)

Job Title: Customer Service Executive (Voice Support)

Work Location:
UOA Business Park, Shah Alam
(Located opposite LRT / KTM Subang Jaya Station)

Salary Package:
• Basic Salary: Up to RM4,500
• KPI Incentive: Up to RM500
• Transportation Allowance: RM20 per day
(Applicable for eligible night shift schedule)

Joining Date:
• 12 July 2026

Working Schedule:
• 24/7 Rotational Shift
• 9 working hours per day
• 5 working days per week
• 2 rotational off days (including Public Holiday schedule)

Job Responsibilities:
• Handle customer enquiries and provide professional support through voice communication channels
• Assist customers by providing accurate information and service-related solutions
• Maintain professional communication standards when handling customer interactions
• Coordinate with internal teams to resolve customer concerns effectively
• Deliver quality customer service while meeting operational performance targets
• Support daily service operations and maintain customer satisfaction standards

Job Requirements:
• Minimum qualification: SPM / UEC / O-Level or equivalent and above
• Good communication skills to support customer service operations
• Comfortable working rotational shifts, including weekends and public holidays based on operational schedule
• Basic computer literacy and ability to work with online systems
• Strong communication, interpersonal, and problem-solving skills
• Fresh graduates are welcome to apply
• Prior customer service experience will be an added advantage

Employee Benefits:
• Competitive salary package
• KPI performance incentives
• Transportation allowance for eligible shifts
• Annual Leave and Medical Leave entitlement
• EPF & SOCSO
• Medical and Insurance Coverage
• Structured training and onboarding provided