Customer Service Executive (Mandarin/Cantonese Speaker)

1) Handle customer enquiries via calls, email, and live chat
2) Assist customers with:
3) Order tracking & updates
4) Order modifications & cancellations
5) Booking changes and issue resolution
6) Product and package enquiries
7) Provide accurate and timely support to customers
8) Escalate unresolved cases when needed
9) Coordinate with internal teams to resolve issues
10) Update customer information and maintain proper records
11) Achieve service and productivity targets
12) Deliver professional and friendly customer service at all times