Customer Service (Mandarin Speaker)

Requirements

Candidate possesses at least a SPM or above.
At least one year of customer service-related experience.
Fresh graduate is welcome to apply.
Candidates with experience in retail, e-commerce, or telecommunications are a plus.
Must proficient in reading, writing, and speaking Mandarin (Traditional Chinese). Fluency in English and Bahasa Malaysia is an added advantage.
Able to work on rotational shifts, including morning shifts and night shifts.
Strong written communication skills and ability to clearly convey information in chat-based support.
Proficiency in basic computer applications, including Microsoft Office (Excel, Word, etc.).
Capable of handling customer inquiries professionally, maintaining emotional stability under pressure.
Quick learner with the ability to adapt to new products and service procedures, and open to receiving continuous feedback.
Demonstrates critical thinking, a proactive attitude, and composed communication in challenging situations.
Responsibilities

Respond to customer inquiries and provide information about products, services, or company policies.
Guide customers through processes such as making a purchase, setting up an account, or navigating the website.
Identify and resolve customer issues or complaints effectively and in a timely manner.
Escalate complex issues to higher-level support or other departments when necessary.
Maintain a thorough understanding of the company's products, services, and policies.
Communicate clearly and effectively in written form, as chat support relies on written communication.
Benefits

EPF, SOCSO, EIS, Annual Leave (AL), and Sick Leave (SL) are provided.
Only 20 working days per month, with an 8-hour workday.
Paid training
Career progression opportunities
Annual salary increments.
Employees traveling abroad can enjoy free company-provided e-SIM services.
Medical & Insurance Coverage.
Flexible Working Hours
Work From Home
Additional Benefits

Training Provided