Customer Service (Mandarin Speaker | Fresh Grads Ci01)

Requirements

SPM or above education
Fresh graduates are welcome to apply
With at least 1 year working experience in customer service field
Proficient in Mandarin and basic English and Bahasa Malaysia communication skills
Must possess customer-centric commitment
Ability to maintain composure in a multitasking, high energy environment
Detail-oriented
Preferably with strong computer navigation skills
Familiarity with Google Suite
Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
Location: Sunway Visio Tower
Working hour: 24/7 (rotational shift) | 5 days' work per week
Responsibilities

Assist customer issues via chat with excellent quality customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
Develop excellent product knowledge to enhance customers’ experience and support.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Grow as part of Live Operations in line with our client values and COE principles.
Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Benefits

EPF/SOCSO
Annual Leave
Medical Leave
Overtime pay
Allowance provided
Training provided
Shift allowance
Work from home policy - Employees are able to work from home after passed 3 months of probation with no attitude issue and good performance.
Double pay for public holidays for 24/7 rotation shift positions.
Additional Benefits

Training Provided
Allowance Provided
5 Working Days
Near to Public Transport
Overtime Pay
Shift Allowance