Customer Service Office

Job Responsibilities
1. Customer Reception & Communication

Handle inbound and outbound calls to manage reservations and ensure accuracy of booking details.


Respond to customer inquiries and provide information on seat reservations, dining arrangements, and other details.


Manage special requests such as booking changes or cancellations.


2. Reservation & Seating Arrangements

Arrange the most suitable seating based on customer preferences and update the seating chart promptly.


Verify reservation details and remind customers of their dining time and related notes.


3. Customer Retention & Value-Added Services

After booking, connect with customers via WhatsApp or WeCom (Enterprise WeChat) to establish communication.


Maintain long-term customer relationships by sharing benefits, new launches, and promotions.


Promptly respond to customers who reach out through online booking platforms and handle their seat arrangements efficiently.


4. Data Recording & Analysis

Record customer feedback and reservation details in a timely manner for data tracking and organization.


Provide regular reports to the supervisor on customer service operations and customer feedback.


5. Performance Evaluation

Earn performance bonuses based on redemption rate, customer satisfaction, and private event referrals.


Additional rewards will be granted for successful conversion of private event bookings

Knowledge and Skill Requirements:

Minimum SPM / High School education or above.


At least 1 year of customer service or sales experience; call center experience is an advantage.


Fluent in Mandarin and English; pleasant voice and strong communication skills."We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."


Experience in F&B, hospitality, or related service industries is preferred.


Strong stress tolerance and problem-solving ability.


Proficient in WhatsApp, WeCom (Enterprise WeChat), and Microsoft Office tools.

Benefit:

EPF + SOCSO

Annual Leave + Medical Leave