Customer Service Officer

Requirements

Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;
Able to speak in English and Mandarin
Candidates must possess at least SPM
Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
Have high enthusiasm for sales work and customer service fields;
Have fluent English & Mandarin communication skills to liaise with stakeholders.


Working Hours:

This role follows a rotating shift system with the following possible shifts:
9:00 AM – 6:00 PM
1:30 PM – 10:30 PM
5:00 PM – 2:00 AM
5 working days per week with 2 days off.


Responsibilities

Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
Cooperate across departments, actively cooperate with assistance and solve problems;
Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
Any other matters as requested by the department manager
Benefits

13 months bonus
Allowance and commission
Medical benefits
Annual leave
EPF and SOCSO
Afternoon tea and snacks
Friendly working culture