Customer Service Officer (Night Shift/Weekend)

Data Management: Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).

Milestone Tracking: Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.

Customer & Internal Support: Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.

Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.

Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.

Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.

Confidentiality: Safeguard sensitive customer and company information, ensuring confidentiality at all times.

Continuous Improvement: Collaborate with team members to identify, recommend, and implement process improvements as part of the Continuous Improvement initiative.