Customer Service & Operations Executive

-Provide end-to-end customer service support across multiple regions, handling customer requests, explaining service details, managing subscription updates, and billing related inquiries via through email, WhatsApp, phone calls, live chat, and other communication channels by ensuring prompt, accurate, and professional resolution at all times

-Investigate issues, coordinate with internal teams, and provide timely, accurate solutions while maintaining professionalism and service quality.

-Maintain comprehensive records of customer interactions, reports, and case documentation to ensure traceability and accountability.

-Support the development and improvement of customer service workflows and operational procedures to enhance efficiency and client satisfaction.

-Assist in general office administration including calls handling, office upkeep, supplies replenishment, and claim matters.

-Organize and maintain filing systems and documentation to ensure proper record keeping.

-Support coordination of reports, scheduling, and other operational activities.

-Undertake ad hoc assignments and provide assistance to the Executive Operations team when required


Job Requirements

Education:

-Bachelor’s Degree in Business Administration, Communications, Secretarial Studies, or a related field.

Experience:

-Preferably 2 years of working experience in a similar capacity, but fresh graduates are welcome to apply.

Language Proficiency:

-Good command of English and Mandarin (to effectively communicate with Mandarin-speaking clients). Additional languages are an advantage.

Skills & Competencies:

-Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

-Strong communication and interpersonal skills, with the ability to coordinate effectively across teams.

-Highly organized, proactive, and detail-oriented, able to manage multiple tasks efficiently.

-Demonstrates honesty, trustworthiness, and discretion in handling confidential matters.

-A positive, adaptable team player with a growth mindset and commitment to excellence.

-Able to work both independently and collaboratively within a team environment.