Customer Service QC Specialist

About Hytech

Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Role and Responsibilities:

• Develop, build, and maintain the QC/QA standards.

• In charge for the second review of monthly QC/QA standards.

• Support the one-to-one discussions of individual CS members.

• Support and help individual CS members improve their performance with specific instructions and constant support.

• Create reports that reflect support performance.

• Work with the trainer on training plans, internal support resources, procedures, and guides.

• Ensure the internal resources and documents are up to date.

• Liaise and collaborate with internal stakeholders/ other departments to gather feedback, resolve issues, and assist in implementing improvement measures.

• Complete other relevant tasks or projects assigned by the supervisor.

Qualifications and Requirements:

• Bachelor's degree in business study or any related field.

• Honest, meticulous in work, and a sense of responsibility.

• Hands-on experience in quality assurance.

• Proven record of ability to communicate (negative) feedback and coaching skills.

• Good organizational skills, and knowledge of goal setting practices