Customer Service Representative

Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our call center team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers receive the best possible service experience.

Key Responsibilities:

Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.

Provide accurate information about products and services.

Resolve customer issues and complaints with patience and professionalism.

Document all customer interactions and maintain accurate records.

Collaborate with team members and other departments to resolve complex issues.

Follow up with customers to ensure their concerns are resolved satisfactorily.

Stay updated on company products, services, and policies to provide informed assistance.

Fresh graduates are encouraged to apply

JOB REQUIREMENTS:

Must possess at least a Diploma or a recognised degree in any relevant field

With or without working experience in Contact/Call Centre or Customer Service environment

A positive, service-oriented and professional attitude towards customers always

Excellent analytical and problem-solving skills is a must.

Must have excellent verbal and writing skills (both English and Mandarin language) to effectively communicate with Mandarin-speaking clients.

An added advantage if candidate is additionally fluent in other languages/dialects (e.g. Tamil, Cantonese)

Able to work under minimal supervision and able to multi-task