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Customer Service Representative
RM3,000-5,000[月薪]
全职 · 1-3年工作经验 · 大专 · 雪兰莪-巴生
立即沟通
年假EPF & SOCSO
职位详情
国籍要求：马来西亚
职位描述
1. CORE RESPONSIBILITY :
1. Order related
l Good communication with sales team /Customers to make sure orders are received correctly .
l Work as Oracle OM user to accurately and timely issue SO in Oracle system and follow up the production schedule with local supporting dept to fulfill customer demand.
l For local produce items , work closely with logistic team to arrange shipment and fix any issue if accured. Handle in-land logistic including all affairs in the port such as customs clearance, and transportation to warehouse and to customers.
l For import items , work with US/ China team closely to monitor physical status and offer related CI/PL for shipping . Close sales order timely once Bill of Loading done .
l Sample order ship control .
l Issue invoice and post to customer side regularly.
2. Inventory review
l Review related inventory report and monitor slob consumption .
3. Sales data support for sales team
l Collect sales data and work closely with sales to achieve monthly sales goal.
4. Resolve customer claims
l Key customer claim into discovery system within 2 working hours, and arrange exchange per related leaders’ approval. Follow up open claims until case closed
5. Other tasks assigned by line manager
EDUCATION BACKGROUND REQUIREMENTS:
Required：
l Diploma from 2 year college or Bachelor degree, major in business or chemistry are preferred
b. Preferred： Chemical industry or business major are preferred.
KNOWLEDGE & EXPERIENCE：
Required：
l Have strong interpersonal and communication skills, both with external and internal relevant department.
l Highly developed sense of integrity and commitment to customer satisfaction.
l Demonstrated passion for excellence with respect to treating and caring for customers.
l Willingness to work a flexible schedule and occasional overtime when needed.
l Possess a strong work ethic and team player mentality.
Preferred：
l have experience in a customer service or help desk capacity preferred. Experience with international trading / supply chain role will be a plus.
PHYSICAL REQUIREMENTS (Please list bellows if there is any):
TECHNICAL/SKILL REQUIREMENT
Required/：
l Fluent in oral and written English, and skillful in MS office (Words, Excel and Power Point)
l Ability to communicate clearly and professionally, both verbally and in writing.
l Strong detail orientation and communication/listening skills.
1. Order related
l Good communication with sales team /Customers to make sure orders are received correctly .
l Work as Oracle OM user to accurately and timely issue SO in Oracle system and follow up the production schedule with local supporting dept to fulfill customer demand.
l For local produce items , work closely with logistic team to arrange shipment and fix any issue if accured. Handle in-land logistic including all affairs in the port such as customs clearance, and transportation to warehouse and to customers.
l For import items , work with US/ China team closely to monitor physical status and offer related CI/PL for shipping . Close sales order timely once Bill of Loading done .
l Sample order ship control .
l Issue invoice and post to customer side regularly.
2. Inventory review
l Review related inventory report and monitor slob consumption .
3. Sales data support for sales team
l Collect sales data and work closely with sales to achieve monthly sales goal.
4. Resolve customer claims
l Key customer claim into discovery system within 2 working hours, and arrange exchange per related leaders’ approval. Follow up open claims until case closed
5. Other tasks assigned by line manager
EDUCATION BACKGROUND REQUIREMENTS:
Required：
l Diploma from 2 year college or Bachelor degree, major in business or chemistry are preferred
b. Preferred： Chemical industry or business major are preferred.
KNOWLEDGE & EXPERIENCE：
Required：
l Have strong interpersonal and communication skills, both with external and internal relevant department.
l Highly developed sense of integrity and commitment to customer satisfaction.
l Demonstrated passion for excellence with respect to treating and caring for customers.
l Willingness to work a flexible schedule and occasional overtime when needed.
l Possess a strong work ethic and team player mentality.
Preferred：
l have experience in a customer service or help desk capacity preferred. Experience with international trading / supply chain role will be a plus.
PHYSICAL REQUIREMENTS (Please list bellows if there is any):
TECHNICAL/SKILL REQUIREMENT
Required/：
l Fluent in oral and written English, and skillful in MS office (Words, Excel and Power Point)
l Ability to communicate clearly and professionally, both verbally and in writing.
l Strong detail orientation and communication/listening skills.
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工作地址
雪兰莪-巴生
Sherwin-Williams Services (Malaysia) Sdn Bhd
500-999人
5个热招岗位
特别申明：
- 熊猫招聘严禁用人单位和招聘者用户做出任何损害求职者合法权益的违法违规行为，一旦你发现此类行为，请立即向熊猫招聘投诉举报。
