Customer Service Representative

Requirements

Good communication skills in English & Bahasa Malaysia
Candidate possesses at least a Certificate / Diploma or above
Minimum 1 year of working experience in customer service or a related support role.
Good communication and interpersonal skills to interact with customers in a professional and empathetic manner.
Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
Logical thinking skills and good stress tolerance.
Basic technical knowledge or interest in electronic devices is an added advantage.
Able to work independently and manage multiple tasks efficiently.
Responsibilities

Perform diagnostics, analyse and troubleshoot issues on all customer service sets.
Coordinate with manufacturers or regional support teams to resolve technical concerns and escalate product issues when necessary.
Manage warranty claims and handle the full Return Merchandise Authorization (RMA) process, including submissions, packing, documenting and tracking.
Issue service and repair invoices, and ensure customer payments are properly received/recorded.
Reconcile service-related inventory and buffer stock reports with internal records.
Assist and respond to customer inquiries through walk-ins, messaging platforms, and email in a timely and professional manner.
Monitor, record, and follow up on device repairs, returns, and replacements as part of after-sales support.
Benefits

Company Dinner
Company Trip
Medical Panel
EPF SOCSO
Additional Benefits

5 Working Days