Customer Service Representative (Mandarin)

Job Description:
Foundever is looking for a talented and motivated Customer Service Agent to join our dynamic team. As a customer service agent, you will be the first point of contact for our diverse clients, providing exceptional service in Mandarin and English.

This is an exciting opportunity for someone who is passionate about helping others and fluent in Cantonese and English, both in speaking and typing. Your skills will help us maintain high standards of service while supporting customers with their inquiries and concerns.

Responsibilities:

Provide exceptional customer support in Mandarin and English, addressing customer inquiries via phone, email, and chat.

Resolve customer issues in a timely and professional manner.

Maintain a positive attitude while interacting with customers.

Ensure customer satisfaction by providing accurate information and solutions.

Follow company procedures and policies to ensure high-quality service.

Requirements:

Fluent Mandarin and English (speaking and typing).

Strong communication skills, both verbal and written.

Excellent problem-solving skills and the ability to handle difficult situations with professionalism.

A passion for helping others and delivering exceptional customer service.

Benefits:

Comprehensive Training: Perfect for both fresh graduates and experienced professionals.

Comprehensive Health & Life Insurance: Your well-being matters to us.

Convenient Location: Just a short walk from LRT & MRT Ampang Park.

13th month bonus provided