Customer Service Representative

Job position: Customer Service Representative

Industry: Telecommunication/Utilities/Fintech

Intake: June 2026

Work location: UOA Business Park, Shah Alam beside LRT Subang Jaya



Job responsibilities: -

To handle all customer inquiries coming from multichannel including Call, Emails and Live Chat based on Standard Procedure and Guideline defined by the Company


Job requirements:

Minimum SPM (passed BM & English)/Diploma/Degree with certificate
Able to speak English & Bahasa Malaysia
Call centre experience is an advantage
At least 6 months experience in customer service
Able to work on rotational shifts


Salary:

Basic salary + KPI Allowance + Night shift allowance


Operation Time:

24/7 rotational shift (Day shift, night shift and midnight shift)
Shift schedule (First shift: 7am-4pm, 3pm-12am, 9pm-6am, Last shift: 11pm-8am)
5 days working, 2 rest days, 9 hours per shift


Others:

Permanent and contract position
Medical outpatient coverage
Training provided up until 4 weeks
Phone call & virtual mode