Customer Service

We would like to briefly introduce our company's logistics operations and the main responsibilities of the Logistics Customer Service position, so that you can have a better understanding of the role before attending the interview.

Our company mainly provides cross-border logistics services from China to Malaysia. Currently, most of our shipments consist of parcels from Chinese e-commerce platforms such as Pinduoduo, Taobao, TikTok Shop, and other online shopping platforms.

Our transportation services are mainly divided into two categories:

Air Freight (currently handling a higher shipment volume)

Sea Freight

Main Job Responsibilities:

• Communicate and coordinate with customers and customer service teams through WhatsApp, email, and WeChat.

• Assist customers in arranging cargo loading and collection.

• Coordinate container transportation arrangements, vessel bookings, and other logistics operations.

• Verify Bills of Lading (B/L) and other shipment-related documents to ensure all information is accurate and complete.

• Follow up on export customs declarations and import customs clearance procedures.

• Monitor and follow up on shipment progress, including cargo loading and departure by vessel or aircraft.

• Once shipments arrive at Malaysian ports or airports, coordinate the subsequent delivery arrangements.

• For air freight shipments, arrange airport agents to handle deliveries according to different locations (e.g. Selangor area).

• For outstation shipments, coordinate with lorry drivers and arrange the necessary transportation.

• Monitor delivery progress and provide customers with timely notifications and shipment updates.

• Communicate and coordinate with customers, agents, drivers, and relevant internal departments to ensure that shipments are transported and delivered smoothly.

The main responsibility of this position is to ensure smooth coordination throughout the entire logistics process, from shipment collection and transportation to final delivery, while keeping customers updated on their shipment status.