Customer Service Specialist

Requirements

Education Background- English and Bahasa Malaysia well spoken and written.
Years of experience – Minimum Diploma or Degree with 2 years of international shipping and logistics experience
Fresh graduates are welcomed to apply
SAP skill on Sales Distribution /OTC is a must
Skills or experiences that are relevant to TNB’s operations or SGP related.
Team player can work under high pressure environment and tight dateline.
Skills required: Communication Skills, Problem-Solving, Active Listening and Empathy
Responsibilities

Receive and process order into system in accordance to order policy using SAP
Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
Weekly review of customers' backlog to meet billing target as set by management yearly
Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
Handles complaints, claims, returns and replacements processing
Maintain proper documentations in line with company retention policy
Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
For external emails to Customers, manage via C2S platform.
Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
To have a SGP track progress and create a central library for future renewals.
Any other ad-hoc activities to support Sales events
Any other ad-hoc reporting as and when requested by management
Benefits

Annual Leave
Medical Leave
Bonus