Customer Service Specialist (Cantonese Speaker)

Requirements

SPM or higher qualification; at least 1 year of customer service experience preferred;
Fluent in Mandarin, English, and Cantonese (spoken and written);
Fresh graduates are encouraged to apply
Required skills: Customer Service, Cantonese Language Proficiency, Cantonese, English Language, English, Mandarin
Good communication skills and a customer-first mindset;
Ability to work under pressure and in a fast-paced environment;
Quick learner, able to adapt to constantly changing tools and processes;
Willing and able to work shifts, including evenings and holidays;
Strong sense of responsibility and good teamwork spirit;
Proficient in Microsoft Office; familiarity with CRM systems such as Zendesk is preferred.
Responsibilities

Provide timely and professional customer support via phone calls and email;
Communicate fluently in Mandarin, English, and Cantonese with customers from different regions;
Accurately log and follow up on customer feedback and issues to ensure resolution;
Assist in maintaining and improving the internal knowledge base and workflows;
Collaborate with internal teams (e.g., product, technical) to resolve customer concerns efficiently;
Work in rotating shifts, including weekends and public holidays;
Perform other customer service-related tasks as assigned by the supervisor.
Benefits

Be part of a leading tech company in Asia with a friendly, multicultural team in Bangsar. Enjoy competitive pay, career growth, and a role that values your service skills.

Five-day work system
Competitive salary
Good office environment
Medical insurance
Opportunities for career growth
Additional Benefits

5 Working Days
Medical Insurance
Annual Bonus
Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB