Customer Service Specialist

Key Responsibilities:
● Provide online communication and support services for key clients through various digital platforms.
● Respond to customer inquiries promptly and professionally via the online customer service system.
● Perform customer information queries and updates through the CRM system.
● Coordinate and communicate with internal departments to ensure efficient client service delivery.
● Maintain accurate records of customer interactions and ensure timely follow-up on outstanding matters.

Requirements:
● Proficient in both English and Mandarin (spoken and written).
● Minimum high school education or above.
● Strong communication and problem-solving skills.
● Responsible, patient, and able to handle client requests with professionalism.