Customer Service Specialist

PRINCIPAL ACCOUNTABILITIES:

Effective day to day customer service operation to support the pre and post shipment

Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.

Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deem necessary



JOB CONTENT:

Order Entry

Backorder Management – Order Change, Expedite, Bond Management

Customer forecast reconciliation

Support and drive the requirements generate by Customer account BCR report as it’s relate to fulfillment of bonded parts in their BIM program.

Regular communication via email and phone with sales team across Asia Pacific

Ensure knowledge and compliance with all APFSC & Corporate standard procedures as related to their needs to complete the task.

Escalate issues or challenges in fulfilling assigned task to respective management in the most appropriate timeline to seek guidance on resolution.

Ensure business continuity through rotational work arrangement as and when required



QUALIFICATIONS

Minimum requirements: SPM or Diploma qualification or equivalent in any field of study.



EXPERIENCES

Minimum requirements: 2 years experience in a customer service capacity or equivalent



COMPETENCIES

Must have attention to detail, accurate data entry skills and multi-task capabilities

Proficiency in Microsoft Office Applications – especially in Excel

Basic knowledge and understanding of transportation modes (air and ocean)

Pleasant and patient personality with excellent service mindset

Good interpersonal skill with a high level of initiative and drive