Customer Service Staff ( Call Centre)

Location: Remote (Full-time Work from Home)

About the Company:

Mister Mobile Trading Pte Ltd is a leading provider of telecommunications services in Southeast Asia, committed to delivering reliable and innovative solutions to our customers. As we continue to grow, we are looking for talented individuals to join our customer support team and help us maintain our high standards of customer satisfaction.

Job Overview:

We are seeking a dedicated Customer Service Staff (Call Centre) to provide exceptional service and sales support to our clients. This full-time, work-from-home role offers you the opportunity to contribute to a dynamic team and provide top-notch support while identifying sales opportunities to enhance the customer experience.

Key Responsibilities:

Customer Support & Sales: Deliver professional, courteous support via phone, email, and live chat, addressing customer inquiries, issues, and requests while identifying opportunities to suggest products or services.

Troubleshooting: Assist customers with technical issues, guide them through solutions, and ensure a seamless resolution process.

Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions, ensuring proper documentation of sales and support activities.

Process Improvement: Identify areas for improvement in customer service processes and contribute ideas to enhance the customer experience.

Collaboration: Work closely with cross-functional teams to improve service delivery and ensure customer satisfaction while identifying upselling or cross-selling opportunities.

Requirements:

Experience: Minimum 2 years of customer service or call center experience, preferably in telecommunications or sales support.

Live Chat Experience: Experience handling live chat is an advantage.

Communication & Troubleshooting: Strong communication skills with the ability to troubleshoot and resolve customer issues, while identifying potential sales opportunities.

Independent & Team-Oriented: Ability to work independently and collaborate effectively in a fast-paced, dynamic team environment.

Customer-Centric & Sales-Focused: Empathetic, patient, and customer-focused with a strong sales-driven mindset, committed to delivering a positive customer experience.

What We Offer:

Competitive Salary: MYR 2,800 - 3,000 per month (first 3 months), MYR 3,000 - 3,400 after probation.

Benefits: Performance-based bonuses, health and wellness benefits, career development opportunities and more.

Work Schedule: 6 days per week, rotating shifts between 7:15 AM - 3:15 PM and 3:00 PM - 11:00 PM.