Customer Service

▪ Provide quick, accurate, and friendly service to customers via phone, email, or chat

▪ Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance

▪ Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed

▪ Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics

▪ Represent Client platform and tools to customers, educating them to navigate and self-serve where possible

▪ Build lasting relationships with customers, and other team members

▪ Be reliable, be on time and come in as scheduled.