Customer Service

ALLU, the leading buying institution of Preloved Luxury Goods from Japan is expanding its business in Malaysia, looking for Call Center candidates with below requirements:

Role Description:
This is a full-time Customer Service / Call Center role at ALLU Malaysia located in Kuala Lumpur. The role involves handling customer support, communication with clients, providing customer service, and managing contact center activities.

Responsibilities:
- Respond promptly to all incoming inquiries through social media (Instagram and Facebook), instant messenger (WhatsApp, Zalo), Email, phone calls, website, and other forms of incoming inquiries.
- Respond and clarify customer comments in public domain.
- Do the classification for transactional and non-transactional inquiry.
- Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions.
- Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries.
- Maintain and update daily report.
- Actively reach customer to inform any running CRM program.

Qualifications:
- Bachelor degree from reputable university
- Excellent personality with good communication & coordination skills
- Good customer handling and maintain customer engagement through CRM program
- Minimum of 1 year working experience in the same field
- Able to work with word processing and spreadsheet software
- Proficiency in English is a must for work coordination with overseas team members
- Full time working in office from Tuesday to Saturday and able to do shift on weekend/public holiday