Customer Service

Job Description
1. Handle customer reservations and enquiries via phone calls, messaging platforms, and the official website booking system during the day shift.
2. Manage, consolidate, and accurately record all reservations received during the day shift, and ensure proper handover to the night shift Receptionist and Cashier for on-site customer service execution.
3. Coordinate closely with the night shift Receptionist and Cashier team to ensure all bookings are clearly communicated and executed smoothly.
4. Support daily operational preparation to ensure all reservations are properly arranged prior to customer arrival.
5. Attend to customer enquiries, special requests, and booking-related matters in a timely and professional manner.
6. Handle customer feedback and complaints professionally, ensuring timely resolution or escalation to management when necessary.
7. Demonstrate strong multitasking ability by managing multiple reservations, enquiries, and operational tasks simultaneously in a fast-paced environment.
8. Be able to work independently with minimal supervision while maintaining accuracy and efficiency.
9. Support in creating a smooth and well-organized booking flow aligned with the business operations (KTV & Live Show environment).
10. Perform any other ad-hoc duties as assigned by the superior or management.