Customer Services Officer

Job Responsibilities

Serve as the primary point of contact for guest inquiries via phone, email, chat, and in-person.

Provide accurate information about services, amenities, policies, and local attractions.

Proactively address and resolve guest concerns, complaints, or special requests with empathy, efficiency, and creativity.

Process payments and handle cash transactions accurately.

Update guest profiles and preferences in the Property Management System (PMS) or Customer Relationship Management System (CRM).

Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service.

Manage room assignments and availability in real-time.

Job Requirements

At least SPM/Diploma holder.

Minimum 1-2 years of experience in a customer-facing role (hospitality, retail, call center, etc.).

Wellness/Hospitality/Healthcare working background is an added advantage.

MUST be able to work on morning & afternoon shift basis, and on public holidays and weekends.

5 working days per week.

Good communication skills in Bahasa Malaysia and English. Additional speaking language or dialect is an added benefit.

Great problem-solving and conflict-resolution abilities.

Ability to remain calm and courteous under pressure.