Customer Success (FRESH ARE WELCOME TO APPLY)

Responsibilities

Assist customer issues via chat with excellent quality customer service.

Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.

Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer

Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.

Develop excellent product knowledge to enhance customers’ experience and support.

Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.

Handle complaints, and provide appropriate solutions and alternatives within the allocated time.

Grow as part of Live Operations in line with our client values and COE principles.

Work on personal and team goals as part of a dynamic team in a fast paced environment.



Requirements

Fresh graduates are welcomed.

With at least 1 year working experience in customer service field

Must possess customer-centric commitment

Ability to maintain composure in a multitasking, high energy environment

Basic English communication skills

Well versed in local language

Preferably with strong computer navigation skills

Familiarity with Google Suite

Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)

Typing speed of at least 40 wpm with 95% accuracy