Customer Success Specialist - Banking - Mandarin Selangor - Petaling Jaya

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.


Qualifications
Job Requirements:

Fluent in English and Mandarin languages, with excellent written and verbal communication skills
Education level : SPM and above
Able to work in 24*7 Shift rotational basis
Proven ability to promote and build extraordinary customer rapport
Experience in a bank or financial institution customer service environment will have added advantage
Willingness to learn and improve
Fresh Graduates are encourage to apply.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)


Responsibilities and Accountabilities

Educate customers on self-service options and automated banking channels.
Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
Clarify customer needs, evaluate problems, and provide solutions.
Perform specified KYC tasks when required.