Customer Support Executive (Payment Services)

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!



Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.



DOO you have what it takes?

What you’ll be working on:

Respond to customer inquiries via phone, email, chat, or social media.

Provide accurate and detailed quotations are prepared for merchants or users based on their requested services or product offerings.

Assist users with account setup, transactions, and troubleshooting payment issues.

Educate users on payment services, mobile apps, and user dashboard.

Handle and resolve user complaints, disputes, and chargeback requests.

Collaborate with internal teams (Operations, Risk, Compliance, IT) to resolve escalated issues.

Maintain accurate records of user interactions and generate service reports.

Compile user feedback to the product team to improve user experience.

Ensure compliance with AML, KYC, and financial regulations when user onboarding.

Ensure the accuracy of transaction details for user pay-ins and finance team payouts.



What we’re looking for:

Bachelor’s degree or diploma in Business, Finance, Communications, or a related field.

2+ years of experience in customer service, call centers, or fintech/banking. Fresh graduates are welcomed to apply.

Strong communication skills (verbal & written) in English and Mandarin (based on business needs).

Familiarity with digital payments, mobile wallets, blockchain payment or online banking services is preferable.

Ability to handle customer complaints professionally and with empathy.

Strong problem-solving skills and attention to detail.

Comfortable working with CRM software, chatbots, and payment processing systems.



What we offer/What's in it for you:

Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.

We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.

We appreciate your contributions with a 13th-month salary and performance bonus.

We reward our best employees with quarterly employee recognition awards in USD.

Feeling drowsy after lunch? Take advantage of our smart pantry access and monthly tea break/lucky draw.