职位详情
职位描述
The Dental Clinic Supervisor is responsible for overseeing the daily operations of the clinic to ensure smooth workflow, excellent patient experience, and compliance with healthcare regulations. This role will lead the front desk and clinic support team while supporting dentists in operational and administrative matters.
Key Responsibilities
Oversee daily clinic operations and ensure smooth patient flow
Monitor appointment scheduling and optimize chair utilization
Ensure compliance with clinic SOPs, healthcare regulations, and safety standards
Supervise and manage front desk staff, dental assistants, and support team
Prepare staff duty roster and manage attendance
Provide on-the-job training and performance monitoring
Foster a positive and professional working environment
Handle patient inquiries, feedback, and complaints professionally
Ensure high standards of customer service and patient satisfaction
Monitor billing, payments, and daily collection reports
Assist in stock control, inventory monitoring, and ordering of dental supplies
Liaise with suppliers and service providers
Prepare operational and performance reports for management
Ensure proper documentation and patient records management
Maintain clinic cleanliness, hygiene, and equipment maintenance