Duty Officer 客服专员

Handle and manage all Memorial Hall related issues. 处理和管理所有与纪念堂相关的事务。

Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession. 协调服务顾问，安排逝者的入住、退房，并协助进行丧礼仪式。

Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form. 向客户讲解纪念馆使用条款及条件，并协助客户填写纪念馆登记表。

Attend to customers’ requisition at Nirvana Memorial Centre. 处理客户在富贵纪念馆的各项需求。

Check and monitor the room keys and facilities of Memorial Hall. 检查和监督纪念馆房间钥匙及相关设施。

Liaise with Housekeeping department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others. 与客房清洁部门协调，确保纪念馆的清洁工作到位，并确认提供给客户的用品齐全，如手巾、浴巾、洗发水等。

Handle customer enquiries on funeral services and Memorial Hall related issues. 处理客户关于殡仪服务及纪念堂相关事务的咨询。

Lead customer, deceased family’s friends and relatives to the correct Memorial Hall. 引导客户、逝者的亲友前往正确的追思厅。

Coordinate with relevant departments to ensure the facilities and environment of Nirvana Memorial Centre are in order. 与相关部门协调，确保富贵纪念馆的设施与环境维持良好状态。

Implement and enforce the approved policies and procedures that stated in Duty Officer Handbook. 执行并落实《值班主管手册》中批准的政策与流程。

Call or inform respective department to confirm suppliers or visitors. 致电或通知相关部门以确认供应商或访客身份。

Assist in coordinating with Service Consultant for special setup and arrangement of VIP cases. 协助与服务顾问协调贵宾个案的特别布置与安排。

Monitor and control the usage of electricity and water supply. 监督和控制电力及水资源的使用。

Any other duties as assigned by the superior/ management to you from time to time. 完成上级/管理层不时指派的其他工作。

Requirements 职位要求:

Minimum SPM. 至少拥有SPM学历。

Minimum 2 years experiences in related field or equivalent. 至少2年相关领域或同等经验。