E-COMMERCE ASSISTANT MANAGER - Balakong

Responsibilities:

Coordination with Third-Party Service Providers (TSP).
-Act as the main contact point between the company and TSPs handling content creation and store management.
-Review and verify all product listings, descriptions, images, and campaigns provided by TSP.
-Ensure TSP deliverables meet brand guidelines, accuracy, and timelines.
-Monitor TSP performance and follow up on pending tasks.
-Inventory Awareness & Stock Management.
-Maintain awareness of brand inventory levels across all warehouses.
-Coordinate with warehouse team on stock allocation and replenishment for each platform.
-Prevent overselling by ensuring accurate stock sync and timely updates.

Billing & Documentation
-Extract, compile, and verify monthly invoices/bills from each TSP.
-Match billing against actual work delivered or platform data.
-Assist in preparing payment requests and maintaining documentation.

Product Listing & Content Support
-Maintain and update product listings, pricing, and SKU details across platforms.
-Upload new products, adjust pricing, update images, and ensure accurate attributes.
-Take product photos when needed for new launches or listing improvements.

Fulfilment Coordination
-Communicate with warehouse and logistics teams to ensure smooth order fulfilment.
-Follow up on packing, shipping, stock movement, returns, and replenishment.

Sales & Performance Tracking
-Track daily/weekly/monthly sales performance across all e-commerce platforms.
-Prepare sales reports, identify issues, and highlight opportunities for improvement.
-Monitor platform campaigns, vouchers, and promotions.

Platform Account Management
-Communicate with Shopee, Lazada, TikTok, and other platform account managers.
-Follow up on platform support requests, campaigns, and platform tools.
-Ensure compliance with the platform's latest rules, guidelines, and updates.


Requirements:
-Possess at least a Bachelor's Degree in Business, Marketing, E-commerce, Supply Chain or a related field.
-Female & Male applicants aged 25–38 are welcome to apply.
-Proven experience minimum 3-4 years of experience in e-commerce operations or coordination roles.
-On-hands experience in working with TSPs or multi-platform management is an added advantage.
-Able to work independently and also collaborate with multiple department.
-solution driven and comfortable working in a fast paced environment.
-Personal Attributes : Responsible, proactive, dependable.
-organized, detail oriented and strong follow up skills.