E-Commerce Excecutive

Job Highlights

✅ Special leave (birthday, wedding, calamity) and various allowances.
✅ Annual salary increments and performance bonuses up to 3 months.
✅ Company laptop provided.


The Company

Herbal Farmer is a leading herbal retail chain that delivers high-quality, innovative products that blend tradition with modern health solutions. As a dynamically growing company, we pride ourselves on anticipating market shifts and setting new industry trends with over three decades of expertise in the herbal industry. Our commitment to innovation and unwavering focus on quality has fueled our nationwide expansion, establishing a strong presence in Johor, Klang Valley, Penang, and beyond.

We are an energetic, forward-thinking team that works together to achieve ambitious goals guided by our roadmap. We embrace challenges with boldness, positivity, and an open mind—driving change through creativity and innovation. If you're looking for a high-growth environment filled with learning opportunities, Herbal Farmer is the place for you! Become one of our team members at Herbal Farmer now, we invite self-motivated, results-driven and detail-oriented individuals to be part of our journey towards excellence.



The Role

As an E-Commerce Executive you will:

To manage daily operations on e-commerce platforms, ensuring smooth product listings, pricing, and stock updates.
To execute promotional campaigns and analyze sales performance to improve conversion rates.
To monitor customer inquiries, reviews, and after-sales support to enhance the online shopping experience.
To collaborate with marketing and supply chain teams to ensure timely product launches and fulfillment.
To track and report key e-commerce metrics, including sales performance, traffic, and return rates.
To handle customer service inquiries, providing timely resolutions and enhancing customer satisfaction.


Skills & Experience

The ideal candidate should possess the following skills and experience:

Minumum 1-3 years of experience in e-commerce operations, online sales, or digital marketing
Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
Proficiency in e-commerce platforms and online marketplace management.
Strong analytical skills to track performance and optimize e-commerce strategies.
Excellent communication skills for handling customer service and resolving inquiries effectively.


Working Hours : Monday - Friday

Location: Southpoint Tower, Mid Valley City, Kuala Lumpur



Last but not least, we offer these to you:

Laptop Provided - you will be entitled to a company-issued laptop.
Standard Fringe Benefits - Birthday Leave, Calamity Leave, Wedding Leave and other standard fringe benefits such as EPF, SOCSO and EIS.
Allowances - Outstation off-in-lieu, Outstation allowance, Medical allowance, Mileage Allowance.
Tier-based Annual Leave - Higher-ranking employees get more leave based on job position.
Up to 3 months Performance Bonus.
Annual Salary Increment - Employees are entitled to annual salary increment based on KPI.
Accident Insurance Coverage - Managerial roles are entitled to accident insurance coverage.


How to Apply
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