eCommerce Customer Service Live Chat Agent @Oval TTDI

"· Fresh graduates are welcome (training will be provided)
· Strong written and verbal communication skills in English, Bahasa Malaysia, and preferably Mandarin (to handle Chinese-speaking customers)
· Typing speed of at least 40 words per minute
· Positive attitude and natural customer-first mindset
· Willingness to work on rotation shifts: Day (9AM–6PM) & Night (3PM–12AM)
· Based in Klang Valley and able to commute to Petaling Jaya (hybrid role – not daily in-office)
· 5.5 working days per week, including weekend based on rotation."
"What You’ll Do:
Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok, and Direct channel
Be Fast
Be Accurate
Be Sincere
Make Customer Happy
Encourage Customer to Purchase
Use ChatGPT, Duoke, WATI, and other tools to enhance response speed, consistency, and tracking
Provide feedback and help improve CS workflows, SOPs, and customer journey touchpoints
Work on rotating shifts including weekends/public holidays (schedule in advance)
Who's there to support you?
We’ve got your back.
You’ll start with structured onboarding and product training to ensure you’re confident before going live. A team lead will be assigned to support you closely during your early days, acting as both mentor and guide. We also run regular internal updates to keep you informed on new product launches, promos, and support tools."