Engineer, System Support

1.OT SYSTEM MAINTENANCE & AVAILABILITY

Ensure continuous operation and reliability of GDM OT systems by monitoring system performance, analyzing incidents, and coordinating timely recovery actions to minimize downtime and operational risks.

2.INCIDENT ANALYSIS & TROUBLESHOOTING LEAD

Act as the technical lead for system fault diagnosis and incident response.
Analyze root causes of system failures, make technical decisions during incidents, and coordinate troubleshooting actions with technicians, contractors, and internal stakeholders.

3.SITE SUPPORT & TECHNICAL DIRECTION

Provide technical direction to technicians for site installations, configuration, validation, and troubleshooting, particularly for SCADA and AMR systems.
Make on-site or remote support decisions to ensure issues are resolved effectively and in compliance with engineering and regulatory requirements.

4.SYSTEM CONFIGURATION & MONITORING

Maintain and configure system parameters, alerts, interfaces, and monitoring tools to ensure early detection of anomalies.
Review logs, alarms, and integration data to identify abnormal trends or data inconsistencies.

5 . STANDARD OF PROCEDURES

Develop, contribute and maintain system standards installation and configuration procedures in order to ensure updated GMB system manual and guideline for a smooth and efficient operations.

6 . CYBERSECURITY & COMPLIANCE SUPPORT

Support compliance with cybersecurity frameworks and regulatory requirements applicable to National Critical Information Infrastructure (NCII).
Assist in security checks, backup verification, access reviews, and preparation of technical evidence for audits and regulatory inspections.

7. OPERATIONAL SUPPORT & STAKEHOLDER COORDINATION

Coordinate with IT, OM branches, vendors, and service providers on system maintenance, patching, firewall changes, and infrastructure support to ensure seamless operational continuity.

8. RESPONSIBILITY TOWARD INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS)

Responsible for protecting Gas Malaysia's information assets and ensure that all breaches of information security, actual or suspected are reported in order to ensure that confidentiality, integrity and availability of all information is maintained; information is accessible to all employees according to business need and is protected against unauthorized access and at the same time meeting the contractual, regulatory and legislative requirement.

9. RESPONSIBILITY TOWARDS SAFETY AND HEALTH

Perform duties in a safe and healthy manner. Working according to the instructions and always complying with safety and health rules, procedures and practices in order to have safe, healthy and conducive working environment.

10.RESPONSIBILITY TOWARDS ANTI-BRIBERY MANAGEMENT SYSTEM (ABMS)

Uphold and adhere to the principles of the Anti-Bribery Management System (ABMS) by ensuring all tasks and responsibilities are carried out with integrity, transparency, and in compliance with GMD’s anti-bribery policies. Promptly report any suspected bribery or unethical conduct in accordance with established procedures to support a corruption-free working environment.