Enterprise Service Design Specialist (Telecom,Billing & Collections)

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?​


JOB ACCOUNTABILITIES / KEY RESULT AREA

- Design and implement end-to-end processes for billing, invoicing, collections, and revenue assurance.


- Conduct gap analyses to identify discrepancies between current practices and desired outcomes.
- Pinpoint inefficiencies and recommend process improvements to enhance accuracy and minimize revenue leakage.


-Leverage Generative AI tools to automate process mapping, enhance billing and revenue assurance workflows, and accelerate identification of gaps and inefficiencies.


-Collaborate with IT and other cross functional teams to integrate system capabilities with business processes - Act as a liaison between business units, technical teams, and vendors, present actionable findings to senior leadership, and drive change management initiatives.


-Deliver streamlined, automated processes that improve efficiency, reduce errors, and enhance revenue assurance, ultimately driving measurable business outcomes.


-Drive performance by increasing collections, reducing PFDD, and minimizing waivers to strengthen overall revenue assurance.

MINIMUM ESSENTIAL QUALIFICATIONS & TECHNICAL COMPETENCES

Formal Education

Bachelor Degree

IT Service Management

ITIL/Service Enablement

Work Experience

Total Work Experience: More than 8 years

Total Desired Experience: 4 to 6 years in Telecommunication/ IT/ Networking

Skills / Knowledge

- Strong understanding of customer lifecycle management within the telecom industry is preferred

- Knowledge of Generative AI applications and their practical uses in process optimization

- Preferred expertise in enterprise systems such as CPQ, Kenan, and ServiceNow

- Ability to blend analytical thinking, process optimization, and domain knowledge to drive operational excellence and customer satisfaction

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.