ERP Helpdesk Support Engineer (Mandarin Speaker)

We are looking for a proactive and customer-focused ERP Helpdesk Support Engineer to provide remote technical support for a multinational corporation with operations in China and the United States. This role will involve diagnosing ERP-related issues, resolving system queries, and maintaining excellent communication with users. The ideal candidate has strong analytical thinking, problem-solving skills, and a positive customer service attitude. Fluency in Mandarin (spoken & reading) is essential to support Mandarin-speaking users.


Key Responsibilities:
Provide remote helpdesk support for the client’s internal ERP system (training provided).

Diagnose and troubleshoot system issues by identifying root causes through logical analysis.

Communicate effectively with users via email and Microsoft Teams.

Review ticket history to track patterns and identify solutions.

Escalate complex issues to internal technical teams when necessary.

Document issues and resolutions accurately and ensure timely updates in the ticketing system.

Manage and prioritize multiple open support cases simultaneously.

Deliver prompt and professional customer service with clear communication.

Work according to allocated shift schedules (9:00–18:00 or 12:00–21:00, 5 days/week)